Cutomer care
FAQ
ORDERING & PAYMENT OPTIONS
You can pay for your online order with bank-issued credit cards or debit card, Visa, MasterCard, Discover, American Express, ApplePay and PayPal. Your account or gift card will be charged once your order has been placed. At this time we do not accept personal checks, money orders, debit-only cards requiring a PIN for purchase or any other form of payment.
Tax on U.S. purchase
Sara Lauren USA honours each state's guidelines concerning sales and use tax, determined by the destination address of your shipment. Except as otherwise noted below, we are required by law to charge tax where applicable. Orders that will be delivered to Connecticut, Massachusetts, Minnesota, New Jersey, New York, Pennsylvania and Rhode Island may be subject to such tax depending on their individual requirements.
There is no tax for orders delivered to addresses in Alaska, Arkansas, Delaware, Idaho, Iowa, Maine, Mississippi, Montana, Nebraska, New Hampshire, North Dakota, Oklahoma*, Oregon, South Dakota*, Vermont*, West Virginia and Wyoming. Please note that order totals at checkout reflect estimated tax. The actual charge to your credit card will reflect all applicable state, local and county taxes and will be calculated once your order is shipped.
To learn important sales and use tax information regarding the tax you may owe directly to these states please contact you state and local tax agencies.
CANADA TAXES AND DUTY
Canada taxes and duty are calculated separately from shipping costs. If you are placing a Canadian order, your tax amount will include national taxes and provincial taxes determined by your location. Duty is tax imposed on imports by the Canadian Customs Authority. Duty rates vary based on the type of products you are importing and the country they came from or were made in. For your convenience, we calculate and collect duty from you in the checkout process and pay it to the Canadian Customs Authority on your behalf.
Your complete order total, including tax and duty, will be displayed in U.S. dollars at checkout. You will be able to view and approve these charges before completing your order. Should you need to return an item, you will be refunded the tax and duty amount that you paid.
TELEPHONE ORDERS
To place an order by phone, please call:
818-324-3095 or
Between the hours of:
9 am - 8 pm (PT) Monday - Friday
10 am - 5 pm (PT) Saturdays and Sunday
PROMOTION CODES
Special promotions are offered throughout the year to Sara Lauren clients. If you would like to receive special promotional offers from Sara Lauren via email, please sign up at: saralaurenusa.com
If you have questions about a specific saralaurenusa.com promotion, please contact us.
*Your Next Purchase Could Be Free!
We select some loyal costumers name at random every month and refund the cost of an item they purchased completely! there is no need to contact us, if you are one of the lucky costumers, you will receive notification by email and a check made out to your name by US mail, at the same address we shipped your Items to.
Special promotions are offered throughout the year to Sara Lauren clients. If you would like to receive special promotional offers from Sara Lauren via email, please enrole at the bottom of the saralaurenusa.com webpage.
If you have questions about a specific saralaurenusa.com promotion, please contact us.
Any purchases $25.00 or higher qualifies for free shipping to USA destinations.
TROUBLESHOOTING FAILED AUTHORIZATION & PAYMENT DECLINES
To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to resolve most payment issues.
Delivery Options:
U.S. & INTERNATIONAL SHIPPING
UPS or a combination of UPS and USPS.
HOW DO I TRACK MY ORDER?
Once your order ships, we'll send you an email that contains tracking info and links.
You can also sign in to your account and follow the tracking link under "Order History." Please note it may take up to 24-48 hours for tracking information to appear. Still have questions?
Please call Client Services at 800-366-1725 or 818-324-3095 ore contact us by email at: info@saralaurenusa.com, and we'll be happy to assist you.
SIGNATURE IS REQUIRED FOR:
All orders over $100.00 and any order delivered to a business address require signatures. Sometimes a signature may be required for orders under $100, at the discretion of the UPS driver.
WEEKEND DELIVER
Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.
WHAT IF MY ORDER DOESN'T ARRIVE?
FOR PACKAGES NOT DELIVERED WHEN EXPECTED, After following up with UPS, OR USPS, please call Client Services at 800-366-1725 or 818-324-3095 or by email: info@saralaurenusa.com, and we'll be happy to assist you.
International delivery
Unfortunately, currently we do not ship International.
Get in touch, stay in touch, be the first to receive our sales and special promotions!
Sign up by sending us an email to: info@saralaurenusa.com